Shipping policy

Thank you for shopping with AVENLOO. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are normally prepared within 1-2 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Processing can take longer during high-demand periods, launches, or promotional events. If a material delay affects your order, we will contact you using the email address provided at checkout.

Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

United States, Canada, United Kingdom & Australia:
Estimated delivery time is 7–12 business days.

Other International Destinations:
Estimated delivery time is 10–21 business days, depending on the destination country.

Please note that these are estimated delivery times and are not guaranteed arrival dates. Customs clearance, carrier capacity, weather conditions, public holidays, remote-area delivery, and other circumstances outside of our control may cause delays.

Fulfillment and Tracking

Orders may be prepared by an overseas warehouse, supplier, or fulfillment partner. When tracking is available, we will send it to the email address provided at checkout. Carrier tracking can take a few business days to update after the parcel has been accepted.

Shipping Address

Please check your address carefully before placing an order. Customers are responsible for providing a complete and deliverable shipping address. AVENLOO cannot accept responsibility for delays, losses, reshipment charges, or other costs caused by an incorrect, incomplete, or undeliverable address. If you spot an error, email elmiles888@gmail.com immediately. Address changes cannot be guaranteed once processing has begun.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Lost, Damaged, or Delayed Shipments

If your order is damaged, appears lost, or has not arrived after a reasonable period beyond the estimate, email elmiles888@gmail.com with your order number and any helpful supporting details. We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate outcome where applicable.

Contact

For shipping questions, contact elmiles888@gmail.com.